Dear Friend Journey

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Dear Friend Journey

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Privacy Policy

 

Privacy Policy

Effective Date: August 20, 2026

Welcome to Dear Friend. We value your trust and are committed to respecting your privacy. This Privacy Policy explains what information we may collect when you visit our website, purchase or subscribe to our products and services, sign up for communications, or otherwise interact with Dear Friend, and how we use and protect that information.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Dear Friend, we may collect information such as:

  • Your name
  • Mailing address
  • Email address
  • Telephone number, if you choose to provide it
  • Billing and shipping information
  • Information necessary to process purchases or subscriptions
  • Information you voluntarily provide through contact forms, surveys, reviews, or other communications
  • Information related to your subscription or purchases
  • Information about how you interact with our website, such as pages visited, links clicked, browser type, device information, and approximate location

We only ask for information that is reasonably necessary to provide our products, services, communications, and customer support.

2. How We Use Your Information

We may use information we collect to:

  • Process and fulfill orders and subscriptions
  • Deliver physical products, letters, journals, and other purchased materials
  • Provide digital products and downloads
  • Communicate with you about your account, purchases, subscriptions, or orders
  • Respond to questions, comments, or customer-service requests
  • Send newsletters, updates, encouragement, or other communications you have requested or agreed to receive
  • Improve our website, products, services, and customer experience
  • Understand website usage and visitor behavior
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with applicable legal obligations

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice when required.

3. Email Communications

If you voluntarily subscribe to our email list, we may send you newsletters, updates, announcements, devotional or inspirational content, product information, and other communications related to Dear Friend.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Please understand that even after unsubscribing from marketing communications, we may still need to contact you regarding transactions, subscriptions, purchases, customer-service matters, or other communications necessary to provide services you have requested.

4. Payments and Purchases

When you purchase a product or subscription through our website, payment information may be collected and processed by a third-party payment processor.

Dear Friend does not need to receive or store your complete credit or debit card number in order to process your payment. Payment information is handled by the applicable payment provider according to that provider’s privacy and security practices.

We may receive limited transaction information, such as your name, email address, billing information, order information, and the status or amount of a transaction, as necessary to fulfill your purchase or subscription.

5. Mailing Information

If you purchase a physical Dear Friend product or subscription, we will use the mailing information you provide to deliver your order.

Your name and mailing address may be shared with service providers involved in fulfilling and delivering your order, such as shipping carriers, mailing services, fulfillment providers, or other vendors necessary to complete the transaction.

We do not sell your mailing address to unrelated third parties.

6. Cookies and Similar Technologies

Our website and certain third-party services we use may use cookies, pixels, tags, analytics tools, or similar technologies.

These technologies may help us:

  • Keep our website functioning properly
  • Remember certain preferences
  • Understand how visitors use our website
  • Measure website performance
  • Improve our website and services
  • Understand the effectiveness of marketing efforts

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how some portions of the website function.

7. Analytics and Website Information

We may use third-party analytics services to help us understand website traffic and how visitors interact with our website.

These services may collect information such as your IP address, browser type, device type, pages visited, approximate geographic information, and other technical information.

The information collected through analytics is generally used to understand website performance and improve the Dear Friend experience.

Third-party analytics providers may have their own privacy policies governing their collection and use of information.

8. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, services, platforms, social-media sites, retailers, payment processors, shipping providers, or other services.

For example, Dear Friend may provide links to third-party websites through product recommendations, resources, affiliate links, social-media platforms, or other content.

When you leave our website or interact directly with a third-party service, that third party’s privacy policy and terms may apply.

Dear Friend is not responsible for the privacy practices, security, or content of third-party websites or services.

9. Affiliate Links

From time to time, Dear Friend may participate in affiliate marketing programs. This means that we may receive a commission if you purchase a product or service through certain links on our website.

Affiliate links do not increase the price you pay.

When you click an affiliate link, the applicable third-party company may use cookies or similar technologies to recognize that you were referred from our website. The third party’s privacy policy governs information it collects through those technologies.

10. How We Share Information

We may share personal information with trusted service providers when reasonably necessary to operate Dear Friend and provide products and services to you.

These providers may assist with:

  • Website hosting
  • E-commerce and order processing
  • Payment processing
  • Email delivery
  • Shipping and fulfillment
  • Customer service
  • Website analytics
  • Information technology and security
  • Business administration

We may also disclose information when required to do so by law, legal process, court order, or governmental request, or when necessary to protect the rights, safety, property, or security of Dear Friend, our customers, or others.

We do not sell your personal information.

11. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

For that reason, while we work to protect your information, we cannot guarantee absolute security.

12. Children’s Privacy

Dear Friend is intended for adults and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided personal information to us, please contact us so that we can take appropriate steps to remove the information.

13. Your Choices

You may have choices regarding your personal information, including the ability to:

  • Unsubscribe from marketing emails
  • Update certain account or contact information
  • Request information about the personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of personal information where applicable and subject to legal or legitimate business requirements

To make a privacy-related request, please contact us using the information provided below.

We will make reasonable efforts to respond to legitimate requests in accordance with applicable law.

14. Retention of Information

We retain personal information for as long as reasonably necessary to provide our products and services, maintain business and transaction records, resolve disputes, comply with legal obligations, enforce agreements, and otherwise operate our business.

The length of time we retain information may vary depending on the type of information and the reason it was collected.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our website, services, business practices, or legal requirements change.

When we make changes, we will update the Effective Date at the top of this policy. We encourage you to review this page periodically.

Your continued use of the website after an updated Privacy Policy becomes effective constitutes acceptance of the updated policy to the extent permitted by law.

16. Contact Us

If you have questions about this Privacy Policy or how Dear Friend handles your information, please contact us:

Dear Friend
Email: [INSERT PRIVACY CONTACT EMAIL]

Last Updated: August 20, 2026

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